FLS Mobile Flow Edition: Streamlining Field Service with Real-Time Scheduling
FLS Mobile Flow Edition is a mobile field service solution designed to leverage the power of digitization, empowering field employees with a quick, easy, and efficient workflow – without adding unnecessary workload.
Beyond transparent, paperless call handling, the app enhances overall operational efficiency. This allows your field service teams to focus on what matters most: customer satisfaction.
Key features include:
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Enhanced Customer Communication: Keep customers informed with real-time updates, from engineer arrival notifications via text message to live route tracking, minimizing wait times.
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Dynamic Route Optimization: Seamless integration with FLS Real-Time-Scheduling ensures maximum flexibility, accommodating same-day and ad-hoc requests effortlessly.
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Digital Workflow Integration: Easily integrate your BPMN-standard workflows into the app, providing intuitive, user-friendly access to necessary information and process steps for each service case.
Key Features at a Glance:
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BPMN Workflow Toolset: Supports out-of-the-box mapping and flexible compilation of BPMN-standard workflow processes, enabling rapid digitization.
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User-Role Management: Clear, intuitive user guidance minimizes errors and supports varying skill levels.
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Data Synchronization: Seamless transmission of all deployment data (customer, object, and material data) to the engineer's device, handling offline, online, and hybrid scenarios.
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GIS Integration: Utilizes GIS mapping (e.g., Google Maps or custom GEO systems).
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Collaborative Capabilities: Facilitates easy partner and service provider integration through link sharing and a staff radar for locating nearby colleagues for assistance.
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Real-time Notifications: Push notifications alert engineers, especially in emergencies, while automated customer notifications (ETA via text/email and live tracking) keep clients informed.
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Data Capture & Reporting: Supports on-premise recording of call and feedback data (online/offline), independent appointment agreements, checklists, reports, and updated master data.
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Document & Media Sharing: Enables real-time exchange of photos and documents in common formats (Word, Excel, PDF) directly integrated with your ERP/CRM system.
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Customizable Reporting: Offers individually designable customer and call reports.
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Audit Trail: Provides audit-proof recording of signatures (customer and engineer).
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Mobile Time & Materials Management: Includes mobile time recording (activity and absence), mobile materials management with van stocktaking, material group display and management, serialized material handling, material movement booking, and purchase/restock requests.
Version 7010.1090.80694 (Oct 25, 2024): Minor bug fixes and improvements.
For inquiries, contact +49 431 239 710 or [email protected].
